All work
Concept projectTrades & home services
An AI receptionist with human oversight
A concept AI receptionist that captures and qualifies enquiries out of hours, then hands off to a person.
This is an illustrative concept project. The client name is fictional and no real metrics or testimonials are presented.
The challenge
Missed calls and enquiries outside working hours, with no reliable way to capture and route them.
Our approach
Design an AI-assisted first-line receptionist that qualifies enquiries, books appointments and escalates to staff — with testing, monitoring and clear human oversight.
Deliverables
- Discovery and conversation design
- AI receptionist implementation
- Calendar and CRM integration
- Monitoring, testing and oversight process
Outcome
The concept demonstrates fewer missed enquiries and a clean handoff to the human team, with oversight throughout.